Privacy Policy

Last updated: November 14, 2025

SYNARA Technologies Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered health advisory platform.

1. Information We Collect

1.1 Information You Provide

Health Queries: Questions and symptoms you share with our AI chatbot
Language Preference: Your selected language (English, Swahili, etc.)
Feedback: Ratings and comments you voluntarily provide

1.2 Automatically Collected Information

Usage Data: How you interact with our service (pages visited, time spent, features used)
Device Information: Browser type, operating system, IP address (anonymized)
Session Data: Conversation history during your active session

2. How We Use Your Information

We use your information to:

Provide accurate health guidance through our AI system
Improve our AI models and service quality
Analyze anonymized health trends to support public health initiatives
Ensure platform security and prevent abuse
Comply with legal obligations

3. Data Privacy & Security

3.1 We Do NOT:

Sell your personal health information to third parties
Share your conversations with advertisers
Store personally identifiable information unless you create an account
Require registration to use basic chat features

3.2 We DO:

Use industry-standard encryption (TLS/SSL) to protect data in transit
Anonymize and aggregate data to improve public health outcomes
Regularly audit our security practices
Comply with applicable data protection laws (GDPR, Kenya Data Protection Act)

4. Data Retention

Anonymous Users: Session data is deleted after 30 days
Registered Users: Data retained until account deletion
Aggregated Data: Permanently retained for public health research (no personal identifiers)

5. Third-Party Services

We use the following third-party services:

Anthropic (Claude AI): Powers our AI chat system (Privacy Policy)
Analytics: We may use privacy-focused analytics to understand usage patterns
Hosting: Our service is hosted on secure cloud infrastructure
Healthcare Partners: We may share relevant information with healthcare facilities to facilitate referrals and improve care coordination

6. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to data processing for specific purposes
Export your data in a portable format

To exercise these rights, contact us at [email protected]

7. Children's Privacy

Synara is intended for users 18 years and older. We do not knowingly collect data from children under 18. If you believe a child has provided us with personal information, please contact us immediately.

8. International Users

Synara primarily serves users in Africa. If you access our service from outside Africa, your data may be transferred to and processed in Kenya or other African countries where our servers are located.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices:

Email: [email protected]
Website: synara.africa

11. Important Medical Disclaimer

Synara is not a replacement for professional medical advice. Our AI provides general health information only. In emergencies or for serious health concerns, always consult a qualified healthcare provider or call your local emergency number.